Ops Blueprint

Stop Triaging Email by Hand.
Let the Inbox Sort Itself.

A complete, importable email triage system: classify incoming mail into 8 categories, route it to the right action, and escalate anything risky to a human.

$19 one-time · instant download

Buy Now — $19 → See What's Inside

Secure checkout via Stripe. Delivered to your email immediately after purchase.

What's Included

What You Get

The exact system we run in our own business, packaged so you can import it and use it the same day.

✓ Importable Make.com scenario — the email-triage-blueprint.json file we use ourselves — scheduler, email connection, router, and notification modules pre-wired
✓ 10-minute setup guide — step-by-step import, connection, and testing instructions, including a troubleshooting section
✓ 8-category classification map — new inquiry, existing-client follow-up, support request, spam, invoice/payment, first-time vendor, press/media, and unclear
✓ Human escalation rules — built-in stops for messages mentioning $1,000+, c-suite senders, first-time business domains, low-confidence classifications, and pressure language
✓ Notification templates — instant alerts for urgent items plus a daily digest format so nothing important gets buried
✓ Rule customization worksheet — plain-English sender, subject, and keyword rules you can adapt to your business in one sitting

Who It's For

Is This a Fit?

✓ Best for

✓ Founders and ops leads running a shared inbox (info@, hello@, support@)
✓ Teams handling 20+ inbound emails a day and losing hours to sorting
✓ Anyone already on Make.com's free tier (1,000 operations/month is enough for most small teams)
✓ Businesses that want a working system now, not a course to work through

✗ Not for

— Teams that need a custom-built, fully managed triage system (see Managed Services)
— Inboxes with strict compliance requirements that forbid third-party automation tools
— Anyone who wants an AI agent to send replies unsupervised — this blueprint routes and escalates, it does not auto-reply to clients

Straight talk: This is the triage logic we run in our own business, packaged as an importable Make.com scenario. It is not a hosted service — you run it in your own Make.com account, and it routes and escalates rather than replying to clients for you.

How It Works

From Purchase to Running in Under 30 Minutes

Import the scenario

Open Make.com, create a new scenario, and import the included JSON file. No modules to build by hand.

Connect your inbox and alerts

Authorize Gmail or Outlook, then point Slack or email notifications at the channel you actually read.

Adjust rules and test

Tune the classification rules with the worksheet, send test emails, and confirm each lands in the right bucket.

FAQ

Common Questions

Do I need a paid Make.com plan?

No. The free tier covers 1,000 operations per month, which is enough for roughly 30–60 emails a day depending on your routing. You can upgrade later if you outgrow it.

Does it work with Gmail and Outlook?

Yes. The included scenario has modules for both; you authorize whichever account you use during setup.

Will it delete or archive anything I need?

The spam route archives promotional and bulk mail. Every other category is labeled, routed, or escalated — nothing is silently deleted.

What happens when the AI is unsure?

Anything below the confidence threshold is escalated to a human instead of guessed at. That behavior is built into the scenario.

Stop Triaging Email by Hand.Let the Inbox Sort Itself.